Terms of Service

1. The service

These terms govern the business use of RenewalWin, provided by Automatdo Inc ("RenewalWin," "we," or "us"). By accepting these terms or using the service, you agree to them on behalf of the business you represent ("you").

RenewalWin provides failed-payment audits, recovery workflows and reports for authorized HighLevel accounts. The free audit is read-only and does not itself enable outreach. Paid recovery features require separate activation and the applicable subscription. Agency Recovery provides email follow-up for agency SaaS renewals; its optional SMS channel remains subject to separate carrier and operational acceptance. Client Recovery is the standalone business app and provides email-only recovery. Availability depends on the connected platform, permissions and supported payment data.

Recovery messages use your business's sender identity and connected communication channels. Customers complete payments on the payment provider's hosted page. RenewalWin does not take custody of those payments or guarantee that a payment link will remain available.

2. Accounts and eligibility

You must be legally able to enter a binding agreement and authorized to act for your business. Connect only accounts and data you have permission to manage. If you act for clients or sub-accounts, you must have their authorization and give them any required notices.

You are responsible for your users, account permissions, accurate contact and billing information, and protecting access to connected services. Notify support@renewalwin.com promptly if access is compromised.

3. Your responsibilities

You are responsible for lawful use of customer information, required messaging consent, sender identification and registration, opt-outs, quiet hours, and the accuracy and content of your configured messages. This includes applicable telephone, text-message, email and privacy laws and your communication providers' rules. Do not treat a failed payment as permission to send any message.

Review account mappings, recipients, templates and provider settings before enabling workflows. RenewalWin's eligibility and do-not-disturb checks assist with these controls; they do not establish that your use complies with every applicable requirement.

Do not use the service for unauthorized access, deceptive or abusive messages, unrelated bulk marketing, malware, interference with security, or collection of card numbers or account passwords. You retain ownership of your data and grant us permission to process it to provide, secure and support the service and meet legal obligations. We retain ownership of RenewalWin's software and branding.

RenewalWin account SMS program

This optional program is operated by Automatdo Inc, doing business as RenewalWin, for its own customers in the United States and Canada. It covers automated, non-marketing subscription, account and payment notifications, including failed-payment reminders, from +1 877-836-6280. It does not cover messages on behalf of unrelated businesses or authorize third-party debt collection.

When enrollment opens, you can opt in using your private invitation at SMS preferences: enter your name and associated mobile number, select the optional, unchecked consent box and submit. The form records the disclosure and your choice for review. A phone number alone, purchase, installation or an unchecked box does not give SMS consent. Consent is not a condition of purchase. You must be authorized to use the number, and you should notify us if it changes or is reassigned.

Message frequency varies with account activity. Message and data rates may apply under your mobile plan. Delivery depends on your carrier and service availability; neither RenewalWin nor mobile carriers guarantee timely delivery or are liable for delayed or undelivered messages to the extent permitted by law.

Once messaging is available, reply STOP to opt out. For help or to request withdrawal through support, email support@renewalwin.com; our first-response commitment is within 24 hours. Automated HELP and START responses are not currently available. Do not rely on this service for urgent or emergency notices. Stopping texts does not cancel your subscription or other separately agreed communication channels.

We store consent and withdrawal evidence as described in our SMS privacy notice. Re-enrollment requires fresh affirmative consent and review of any prior opt-out; submitting this form never clears an existing provider block.

SMS enrollment is closed and no text messaging is available. Carrier verification and final sending acceptance remain pending. Publishing these terms does not activate messaging.

4. Fees and billing

The free Failed Payment Audit is separate from paid recovery subscriptions. Paid activation is not generally available while Marketplace billing acceptance is incomplete. Any approved limited pilot has its own documented scope and does not establish paid subscription eligibility.

• Agency Recovery: the planned offer is $147 per company per month for up to 100 counted client accounts. The required collecting-account companion is included at no additional software charge. A proposed 30-day trial is not yet an accepted live offer. Contact us for more than 100 accounts.
• Client Recovery: the saved Marketplace offer is $29 per company plus $12 per business per month, with no trial. It is a separate subscription from Agency Recovery. Component activation, billing counts and cancellation behavior remain under provider review before general paid activation.

Prices are in US dollars. The intended billing route is the HighLevel marketplace; no alternative billing model has been selected. Applicable taxes and communication-provider usage charges are separate. Before accepting any future offer, review its actual price, billed components and account count, any expressly offered trial, renewal timing and cancellation terms. Publishing these terms does not make an offer available for purchase or confirm billing behavior that is still under review.

Manage cancellation through the marketplace's subscription controls and confirm the resulting billing status. Disconnecting or uninstalling is not a substitute for checking cancellation. Contact billing@renewalwin.com if the controls are unavailable or a charge appears incorrect.

Marketplace purchases are subject to the HighLevel App Marketplace Refund Policy, any more favorable terms accepted at purchase, and applicable law. Its current policy generally excludes refunds for renewals and the first charge after a free trial, with limited exceptions and short request windows. Submit refund requests through HighLevel Support promptly and contact us for assistance. Cancellation does not itself create a refund.

We will communicate changes to RenewalWin's subscription prices before they apply to a future renewal, giving you an opportunity to cancel. We will not retroactively change the price of a completed billing period.

5. No guarantee of recovery

Reports describe the events and payment information RenewalWin can observe. Where supported, a payment may be identified as made through a tracked recovery link, an automatic retry, or after outreach with its source unconfirmed. The audit separately reports observed payments and unresolved amounts; it does not establish that outreach caused a payment.

No recovery rate, revenue increase, complete historical coverage, message delivery or payment outcome is guaranteed. Data may be delayed or incomplete, and customers, issuers, payment providers and communication networks make independent decisions. Review source records before taking action based on a report.

6. Data protection

Our Privacy Policy describes the information we process, service providers, retention and request procedures. You determine the purposes for which your customer records are used and instruct us through authorized account connections and settings. You must have a lawful basis to provide that information and the permissions needed for the features you enable.

If your use requires a separate data-processing agreement or international-transfer arrangement, contact support@renewalwin.com before providing the affected data. These terms do not represent that a separate agreement has already been executed.

7. Suspension and termination

You may stop using the service and uninstall the relevant marketplace app. Uninstalling revokes access for the affected installation and stops its dependent automated activity. Other authorized installations may remain active, and messages already sent cannot be recalled.

Historical customer, payment, messaging, report and billing records are not automatically deleted on uninstall. See the Privacy Policy for retention and deletion requests, and confirm subscription cancellation separately as described above.

We may restrict or suspend access to address security risks, unlawful use, nonpayment or a material breach of these terms. Where practical and appropriate, we will notify you and allow an opportunity to resolve the issue. Obligations concerning outstanding fees, data handling and limits of liability continue where applicable after termination.

8. Third-party services and warranties

Connected platforms, payment providers and communication services have their own terms and availability. Their changes, outages, delivery decisions and actions outside RenewalWin may affect the service.

To the extent permitted by law, RenewalWin is provided "as is" and "as available," without implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not promise uninterrupted or error-free operation. This does not exclude a warranty or right that cannot lawfully be excluded.

9. Limits of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential damages, or lost profits, revenue, goodwill or data arising from the service. Each party's total liability arising from the service is limited to the fees your business paid for RenewalWin during the 12 months before the event giving rise to the claim. These limits do not exclude or restrict liability that cannot lawfully be limited.

10. Governing law

These terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules. Mandatory rights and venue rules that cannot lawfully be waived continue to apply.

11. Changes and contact

We may update the service and these terms. Material changes apply prospectively, with notice through the service or business contact address where required, and the effective date will be updated. You may stop using the service and cancel your subscription if you do not accept a change.

Questions about these terms: support@renewalwin.com. Billing questions: billing@renewalwin.com. Business mailing address: 2042 Wooddale Drive, Suite 250, Woodbury, MN 55125, United States.