Client Payment Recovery · for HighLevel agencies

Recover more failed payments for your clients.

Follow up across your HighLevel locations with email from each business's brand — and reports that show your agency's value.

Run the free Failed Payment Audit See a sample report

The audit is free, needs no credit card, and only reads — it sends nothing. Installs on your agency account, for the locations you choose.

Summit Growth Co.
powered by RenewalWin
Customer renewals · 2 businesses · past 90 days

Failed amount awaiting an observed payment

$5,592

Unresolved

48

Oldest failure

75 days

Customers

24

Example figures. Payments already observed are shown separately, never subtracted from the unresolved amount.
One recovery

An expired card, from decline to paid

Illustrative email workflow with invented customer data. Actual sending requires account eligibility and completed activation checks.

  1. Day 0 · 6:02 am

    $89 renewal declines

    Reason: card expired. Stripe schedules its retries and may try to update the card on its own. RenewalWin waits.

  2. Day 2 · 10:15 am · still unpaid

    Email · from Ironworks Gym's sender

    Ironworks Gym: your membership renewal needs attention. Review your payment on the hosted invoice page: [link]

    Sent only after the configured eligibility and timing checks pass.

  3. Day 2 · 10:22 am

    $89 payment observed

    Payment is observed after the customer follows the hosted invoice link. Remaining reminders stop when the payment is reconciled.

  4. Month end

    One line in the gym's report

    Sam R. · paid through recovery link +$89
Two brands, deliberately

The customer hears from the business. The business hears from you.

Client Recovery is email-only. Emails use each business’s connected sender identity. The monthly report carries your agency's logo and colours. RenewalWin appears on neither unless you want it to.

What the customer sees

Hi Sam, it’s Ironworks Gym. Your membership payment did not go through. Review your invoice securely here: [link]. Contact our team if you need help.
Ironworks Gym: your membership renewal needs attention. Review your payment on the hosted invoice page: [link]

Illustrative email copy for review, not a claim about the installed default templates. Configure the business’s sender, content and required email preferences before sending.

The top of a monthly recovery report: Summit Growth Co. branding, prepared for Ironworks Gym, and a table of observed amounts for August 2026 split into failed exposure, after outreach, assisted and provider-only
What the business sees: the monthly report in Summit Growth Co.'s branding, prepared for Ironworks Gym, with every amount kept in its own observed category. Example data from a demo account, not customer results.
Where it fits

When payments stay unpaid, RenewalWin coordinates the follow-up.

Stripe and HighLevel already do real work on a failed renewal. RenewalWin doesn't replace any of it. It picks up what is still unpaid after they've run, across every client location, and brings the results into one agency view.

Stripe
  • Attempts the charge and returns a decline reason
  • Retries on its own schedule
  • Can update expired cards automatically through participating card networks
  • Can email the customer about a failed payment
  • Hosts the page where a new card is entered
HighLevel
  • Holds the subscription, the customer record and their DND status
  • Retry settings for the providers it supports, and an invoice on failure
  • Email from each business’s connected sender identity
RenewalWin
  • Watches every connected location for renewals that are still unpaid
  • Times outreach around scheduled retries and each location's quiet hours
  • Sends email through the business’s connected sender, with reviewed wording for the case
  • Stops when the payment lands, and records how it landed
  • One agency view across locations, and a report per client

RenewalWin does not charge the customer's card. The customer completes payment on Stripe's hosted invoice page.

RenewalWin dashboard for Ironworks Gym over 90 days: amount recovered after outreach with a weekly chart of failed and recovered payments, cases in sequence now, cases that ran out, a needs-attention list, and a cases table where each payment's status is labelled by how it landed
The dashboard for one business, Ironworks Gym: what was paid after outreach, what is in sequence, what needs a human, and each case labelled by how it landed. The agency portfolio view rolls this up across every business you connect. Example data from a demo account, not customer results.
Free audit

See what's still unpaid. Start with a free audit.

The audit reads up to 90 days across the businesses you choose, then stops. No sequences turn on. Nothing is sent. What you get is every unresolved renewal, per business, in your branding, with filters you can print or share.

Run the free Failed Payment Audit See a sample report

Free · No credit card · No setup call · Sends nothing

Installs onYour agency account, from the HighLevel marketplace. Not on individual locations.
You chooseWhich sub-accounts to include. Others are never read.
It readsSubscriptions, transactions and invoices; contacts for DND status; each location's timezone. Read-only.
It neverCharges a card, sends a message, creates an invoice, or changes a setting or workflow.
You getPer business: unresolved renewals, the original failed amount, how old they are, and any payment already observed.
AfterwardsReview the audit before deciding what to do next. Paid recovery remains subject to acceptance; uninstalling does not automatically delete historical records.
RenewalWin's branded Failed Payment Audit for Ironworks Gym under Summit Growth Co.'s branding: failure window and decline reason filters, the failed amount awaiting an observed payment, oldest and median failure age, restriction counts, and the first renewal rows
The audit as a business receives it, shared under the agency's branding. Example figures. RenewalWin's branded audit with fictional business and customer data.
Pricing

A company component, plus a business component

Client Recovery’s saved Marketplace offer is $29 per company plus $12 per business per month in USD, with no trial. It is separate from Agency Recovery. General paid activation remains unavailable pending billing and operational acceptance.

Client Recovery

$29/company/mo + $12/business/mo

Saved offer · no trial

Included

  • Failed-renewal detection across every enabled client account, Stripe
  • Email-only sequences, editable per business, matched to the decline reason
  • Timing around scheduled retries; quiet hours, frequency caps and DND enforced
  • Tracked pay and update-card links to Stripe's hosted invoice page
  • Agency dashboard across accounts; white-label monthly report per client
  • The free 90-day audit, for every connected account

Company and business components. The saved offer has a $29 monthly company component and a $12 monthly business component. Component activation, billing counts and cancellation behavior remain under provider review. Turning recovery on or off does not establish a charge or cancellation.

Provider usage and taxes. Client Recovery uses email through the business’s connected provider. Provider usage and applicable taxes are separate from the software offer.

Availability. The free audit is separate from paid recovery. Client Recovery has no trial in its saved offer. Paid activation requires completed billing and operational acceptance.

Not Agency Recovery. That product tracks the SaaS renewals your clients owe your agency and follows up by email. Its planned offer is $147 per company per month; its proposed trial and optional SMS remain subject to acceptance. Compare both.

Start with the free audit

If you resell it

Whether to charge your clients for recovery, and what, is your decision. The white-label report is built so you can: it shows each client, every month under your name, what was paid through a tracked recovery link and what is still unpaid.

For illustration, one company and five billed businesses would total $29 + 5 × $12 = $89 per month before taxes and usage. This calculation does not confirm which components are billable.

Review the available Marketplace offer and supported billing behavior before setting any resale price.

Questions

Does the audit send anything to my clients or their customers?

No. The audit is read-only. Client Recovery email requires eligible accounts, completed activation checks and enabled recovery. Running an audit does not enable outreach.

Does this need SaaS mode?

No. Client Payment Recovery works for any agency whose clients take recurring payments through HighLevel with Stripe. SaaS mode is only relevant to Agency Recovery, a separate, email-based product with its own subscription.

How is this different from Stripe's and HighLevel's retries?

Retries and automatic card updates catch a share of failures on their own, and RenewalWin waits for them. Its job is what's left: the renewals still unpaid after those have run. It follows up from the business's own brand, across every location at once, and shows you the result in one place.

Does RenewalWin charge my customers' cards?

No. RenewalWin sends a link to Stripe's hosted invoice page; the customer enters their own card there.

Will messages come from my brand or yours?

Client Recovery emails use the business’s connected sender identity. RenewalWin’s own optional account SMS program is separate; its consent does not authorize another business to send messages.

Which payment providers are supported?

Stripe at launch. Other providers are on the roadmap; we don't publish dates.

Does this work for failed signups too?

No — RenewalWin recovers renewals. HighLevel won't create a subscription whose first charge declines, so a failed signup never becomes a subscription to recover. Renewals are where the recurring revenue leaks.

What are the saved Client Recovery prices?

The saved offer is $29 per company plus $12 per business per month, with no trial. Billing counts, component activation and cancellation behavior remain under review before general paid activation. Provider email usage and taxes are additional.

Is there a free trial?

Client Recovery’s saved offer has no trial. Agency Recovery’s proposed 30-day trial remains subject to acceptance. The free read-only audit is separate from both paid offers.

Can a business owner use the standalone app?

Client Recovery is the standalone business app. Access depends on the supported company and business installation flow and the permissions available to the installer. This does not establish paid eligibility.

Find out what your clients' customers still owe.

Run the free Failed Payment Audit

Free · No credit card · No setup call · The audit sends nothing